Privacy Policy - Bubble Shooter Puzzle Game

1. INFORMATION WE COLLECT

1.1 Information You Provide to Us

We may collect information that you voluntarily provide to us when you:

• Contact us through our support email
• Create an account (if applicable)
• Make a purchase of Virtual Items
• Subscribe to our newsletter or communications
• Participate in surveys or promotions

This information may include:

• Name and email address
• Username and password (if you create an account)
• Payment information (processed securely by third-party payment processors)
• Communications you send to us

1.2 Information Automatically Collected

When you access our Services, we may automatically collect certain information about your device and usage, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers
• Usage Information: Game progress, scores, levels completed, time spent playing, features used
• Log Data: IP address, access times, pages viewed, referring/exit pages, clickstream data
• Location Information: General geographic location based on IP address (country/city level)
• Performance Data: Game crashes, errors, loading times, and other diagnostic information

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities. This includes:

• Essential Cookies: Required for the Website to function properly
• Performance Cookies: Help us understand how visitors interact with our Website
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements through Google AdSense

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

1.4 Information from Third-Party Sources

We may receive information about you from third-party services you choose to connect with our Services, such as social media platforms or payment processors.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Provide and Maintain Services: To operate, maintain, and improve our game and Website
• Process Transactions: To process your purchases of Virtual Items (through third-party payment processors)
• Customer Support: To respond to your inquiries, provide technical support, and resolve issues
• Personalization: To customize your gaming experience and remember your preferences
• Analytics and Improvements: To analyze usage patterns, identify bugs, and improve game performance
• Communications: To send you updates, newsletters, and promotional materials (with your consent)
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service
• Advertising: To display relevant advertisements through Google AdSense

3. PAYMENT INFORMATION AND SECURITY

Important: We do NOT directly process, store, or have access to your complete payment card information.

All payment transactions are processed through secure third-party payment processors, including PayPal, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. When you make a purchase:

• Your payment information is transmitted directly to the payment processor
• We never receive or store your complete credit card numbers, CVV codes, or banking details
• We may receive limited transaction information (such as transaction ID, amount, and status) necessary to fulfill your purchase
• The payment processor's security measures protect your payment data in accordance with PCI DSS requirements

For more information about how our payment processors handle your payment information, please review:

• PayPal Privacy Policy: https://www.paypal.com/privacy

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: PayPal for processing payments
• Analytics Services: Google Analytics to analyze Website usage and improve our Services
• Advertising Networks: Google AdSense for displaying advertisements
• Cloud Hosting: Service providers that host our Website and data
• Customer Support: Tools that help us provide technical support

These service providers are contractually obligated to use your information only to provide services to us and in accordance with this Privacy Policy.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government regulations, or law enforcement requests).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. THIRD-PARTY SERVICES

Our Services use the following third-party services that may collect information about you:

5.1 Google Analytics

We use Google Analytics to collect and analyze information about how visitors use our Website. Google Analytics uses cookies to track visitor interactions. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

Google Analytics Privacy Policy: https://policies.google.com/privacy

5.2 Google AdSense

We use Google AdSense to display advertisements on our Website. Google AdSense may use cookies and web beacons to serve ads based on your prior visits to our Website or other websites. You can opt-out of personalized advertising by visiting Google's Ads Settings: https://www.google.com/settings/ads

Google AdSense Privacy Policy: https://policies.google.com/technologies/ads

5.3 Links to Other Websites

Our Services may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained until you request deletion or your account becomes inactive for an extended period
• Transaction Records: Retained for at least 7 years for accounting and tax purposes
• Game Progress Data: Retained in your browser's local storage until you clear it
• Support Communications: Retained for 2 years after the last communication
• Analytics Data: Aggregated and anonymized data may be retained indefinitely

When we no longer need your information, we will securely delete or anonymize it.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI DSS compliant third-party processors
• Regular backups and disaster recovery procedures

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

8.1 Rights Under GDPR (for EU/EEA Users)

If you are located in the European Union or European Economic Area, you have the following rights:

• Right to Access: You can request a copy of your personal information we hold
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information ("right to be forgotten")
• Right to Restriction: You can request restriction of processing in certain circumstances
• Right to Data Portability: You can request a copy of your data in a structured, machine-readable format
• Right to Object: You can object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent
• Right to Lodge a Complaint: You can lodge a complaint with a supervisory authority

8.2 Rights Under PDPA (for Singapore Users)

Under Singapore's Personal Data Protection Act, you have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Withdraw consent for collection, use, or disclosure of your personal data

8.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@bubbleshooterpuzzle.com. We will respond to your request within 30 days (or as required by applicable law).

8.4 Marketing Communications

You can opt-out of receiving promotional emails from us by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

8.5 Cookie Preferences

You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Please note that disabling cookies may affect the functionality of our Services.

9. CHILDREN'S PRIVACY

Our Services are intended for users aged 13 and older. We do not knowingly collect personal information from children under 13 years of age. If you are under 13, please do not use our Services or provide any information to us.

If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us at privacy@bubbleshooterpuzzle.com.

For users aged 13-18, we recommend that parents or guardians review this Privacy Policy and supervise the use of our Services.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and maintained on computers located outside of your country, state, province, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

If you are located outside Singapore and choose to provide information to us, please note that we transfer the data, including personal information, to Singapore and process it there.

For transfers from the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal information.

11. DO NOT TRACK SIGNALS

We do not currently respond to "Do Not Track" (DNT) browser signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services. If we do so in the future, we will update this Privacy Policy accordingly.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information
• The right to opt-out of the sale of personal information (Note: We do not sell personal information)
• The right to non-discrimination for exercising your rights

To exercise these rights, please contact us at privacy@bubbleshooterpuzzle.com.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last updated" date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our Website

We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

14. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. SUPERVISORY AUTHORITY

If you are located in the EU/EEA and believe that we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

For Singapore users, you may contact the Personal Data Protection Commission (PDPC):

• Website: https://www.pdpc.gov.sg
• Email: info@pdpc.gov.sg

Note: This Privacy Policy applies solely to information collected through our Services and not to information collected offline or through other means.